Right of withdrawal, return, refund

The Consumer has the right to withdraw from the contract concluded with the Seller, without indicating the reasons, within the term of 14 (fourteen) days starting from the day on which the Consumer, or a third adult by this designated other than the carrier, acquires physical possession of the Products purchased.

If the Consumer decides to exercise the right of withdrawal, within the aforementioned term of 14 days, he must notify the Seller by registered letter with return receipt. to the latter's address, located in San Vito Lo Capo in Viale Cristoforo Colombo 365 - 91010 (TP) or by e-mail to the following e-mail address: info@shakenvape.it provided that such communications are in any case confirmed by sending a registered letter to the aforementioned address within 48 (forty eight) hours thereafter.

To this end, the stamp affixed by the post office on the receipt issued will prevail between the parties.

For the aforementioned purposes the Consumer may use, at his option but without any obligation, the standard withdrawal form at the bottom of these General Conditions, pursuant to Art. 49, comma 1, lett. h), Consumer Code.

Furthermore, for the purpose of validly exercising the right of withdrawal, the sending of the aforementioned communication may be replaced by the return of the purchased good, as long as in the same terms. Also in this case the delivery date to the post office or to the forwarding agent will prevail.

Without undue delay and in any case within the term of 14 (fourteen) days from the communication to the Seller of his decision to withdraw from the contract, the Consumer must - at his own expense and through a carrier chosen by him - provide for the return of the Products in favor of the Seller, at its headquarters.

It is understood that the cost of the relative return will be the sole responsibility of the Consumer and that, consequently, no shipment of the Products will be accepted with costs to be borne by the Seller.

The right of withdrawal referred to above, is recognized to the Consumer exclusively for Products that are returned intact, and, in any case, in the same state of fact in which they were received by the Consumer, with the identification tag and / or labels - where present - still joined to the Products at the time of return. The seals of the closing caps must be intact.
The Products must not have been tampered with, damaged or altered. Furthermore, return shipments must be complete with original packaging intact and with the Product without any sign of wear, therefore suitable for resale.

In any case, the Consumer may be held responsible for the decrease in the value of the Products resulting from the handling of the Products other than that necessary to establish their nature, characteristics and functioning and in the absence of the original packaging or in the absence of integral elements .

Shipments of the return must necessarily be accompanied by the timely communication of all the data necessary to make the refund, the order number, a copy of the Invoice and any indication of the reasons.

In case of exercise of the right of withdrawal, the Seller - having received the goods, having verified its integrity and completeness in all its components, with the original packaging completely intact and without any damage - will provide free reimbursement of the entire amount paid by the Purchaser, excluding the cost of returning the goods, within 14 (fourteen) days of receipt of the withdrawal notice, except for the right to delay said reimbursement until he has received the return of the Product.

The refund will be made by bank transfer to the Buyer's current account and confirmed by them.

It is also recognized to the Consumer, in compliance with the applicable legislation, the possibility of exercising even a partial withdrawal from a specific order, specifying, in the relevant communication made to the Seller, the number and type of Products for which the Consumer intends to withdraw. In these cases, as a result of the partial return of the Products to be performed within the times and in the manner and of the consequent verifications referred to in this article, the Seller will reimburse the Consumer for the amount due in relation to the Products returned by the Consumer and the expenses will not be reimbursed of transport.

With the receipt of the communication with which the Buyer communicates the exercise of the right of withdrawal, the parties to this contract are released from their mutual obligations, except as provided for in the previous points of this article.

The exceptions and exclusions set forth in Art. 59, Consumer Code.

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